Perhaps you’ve heard your IT department telling you that you need ServiceNow. Although ServiceNow has proven its merit to IT departments across the globe, its true value is sometimes overlooked. To many CEOs, ServiceNow is simply one more technology expense, an ITSM (IT Services Management) solution with an unclear impact on business. A ServiceNow implementation is actually much more than that. It’s a state-of-the-art cloud platform that builds bridges, streamlining workflows and helping people work together better.
Here’s 6 facts to open your eyes to the true value of ServiceNow.
- Average ROI of 195%
ServiceNow is no wasteful expenditure that simply drains your IT budget, with no real ROI. Quite the opposite. An independent study by Forrester discovered that in nine months, the average ServiceNow customer breaks even. Moreover, in three years, they achieve a whopping ROI of 195%. Thus ServiceNow, is a truly worthwhile investment. According to the study, it accomplishes this ROI by driving IT productivity by 20% and reducing Priority 1 incidents by 25%. This in turn allows IT to allocate more of its time and budget to other mission-critical areas.
- Beats Other ITSM Hands Down
Gartner, the respected research firm has named ServiceNow as an ITSM industry leader for five years running. In Gartner’s 2018 Magic Quadrant, ServiceNow ranked higher than any other competitors in the ITSM space based on its ability to execute in keeping with its vision for the future. Why choose another offering when ServiceNow is at the top of the ITSM game?
- Bigger Endgame Than ITSM
Although ServiceNow is known primarily for its ITSM capabilities, the company’s go-to-market strategy has never been based solely on ITSM. Frank Luddy, the founder of ServiceNow stated that the ITSM platform was built first to solve immediate needs, but the endgame has always been to transform business tasks across departments into consumerized services. Therefore, the impact of ServiceNow is much wider than mere ITSM. It can increase employee productivity and improve cost savings across all departments of your organization, not just the IT department.
- Massive ecosystem of partners
The ecosystem of ServiceNow partners is larger than the company itself, and this drives further growth and development of ServiceNow. The ServiceNow app store offers over 400 apps created by its partners. They extend the functionality and value of the company’s out-of-the-box offerings. ServiceNow’s 2018 Knowledge conference was a huge event with 18,000 members of ServiceNow’s partner ecosystem attending. These numbers highlight how the ServiceNow ecosystem is growing, and the fact that there are many partners to help customers with their ServiceNow implementation.
- Enabler of Digital Transformation
CEOs often focus on people and processes when they think about digital transformation. However, the right tools can be a powerful driver of digital transformation. ServiceNow serves to streamline how work is done and also automate many tasks, making it a robust tool for enabling digital transformation across your entire organization. Think of ServiceNow as a doorway to digital transformation, providing bridges across your whole organization.
- Forbes Most Innovative Company
In 2018, Forbes magazine named ServiceNow the most innovative company in the world. That’s quite a feat for ServiceNow, ranking number one, ahead of more famous names like Netflix and Tesla. This winning position is due to the fact that ServiceNow provides both simplicity and customizability of its products, and this in turn empowers its customers a great deal, with measurable ROI. ServiceNow has become the world’s fastest growing software company with more than a billion dollars in revenue.
ServiceNow is all about keeping it simple. When things are simple – a single cloud platform solution, a single system and interface for users, then work flows more smoothly.
More than 4000 organizations across the world use ServiceNow to overcome common IT problems and drive transformation in their organizations. That includes over 40% of the world’s 2,000 largest publicly traded companies. ServiceNow can modernize your IT infrastructure and simplify how you work while providing big savings, transparency, increased efficiency and productivity gains. Is it time for your organization to step onto the cloud?
If you’d like a helping hand with your ServiceNow implementation, please feel free to contact us. Our experts at abhra Inc. are experienced cloud solution providers and are ServiceNow implementation experts including CMDB implementation, MSPs and upgrading existing implementations.