Organization
Fortune 500 client in the entertainment industry

Business
Game Development and Distribution

Modules Worked On

  • Change
  • CMDB

Implementation Timeline
Two months

Fortune 500 Client in the Entertainment Industry

A company with major business units in gaming and entertainment. The company owns and operates multiple studios that release various popular titles that have broken a number of release records.

Managing change is a demanding task for organizations, more so if you are a multinational giant, where the change has to be implemented across different geographies and times.

In order to increase efficiency, the client wanted to automate their change process.

After identifying ServiceNow as the platform of choice to automate their Change Management Process, they wanted a partner with expertise in implementing cloud solutions to help them customize and implement the SNOW Change Management Solution.

Having a Centre of Excellence around ServiceNow as one of the core competency of the firm, abhra was the perfect choice.

SNOW CoE consultants were sent on-site to understand the client requirements. A customized solution was designed incorporating ITIL best practices to improvise and automate the change process.

The client was able to manage their services and critical CI’s with less manual intervention. Change management is now automated and efficient, consuming less time to address a change request.