Organization
Global Investment Banking Firm

Business
Capital markets and financial advisory services, institutional brokerage, securities research, and asset management

Modules Worked On

  • Change Management
  • CMDB

Implementation Timeline
Six months

Global Investment Banking Firm

A global investment bank that provides insight, expertise and execution to investors, companies and government entities. They offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income and wealth management in the Americas, Europe and the Middle East and Asia.

The client needed a tool to move change management and CMDB from Remedy. Lack of configuration database and CI mapping made it difficult to make timely decisions.

Vast network devices and applications made it impossible to keep track of data source and configuration items. Inefficient Change management processes caused users to circumvent the system.

abhra designed an efficient CMDB and defined the relationships among the CI’s and mapped them. Managed CI data and maintained accurate reports on a daily basis. Automated the Change Management Process with workflows and event triggers.

The solution resulted in flexible administration and service delivery. With easily understandable environment of CIs and their relationships. It afforded easier generation and distribution of accurate and exact results through reports with daily updated CI data.

The Change Management Process became simpler to handle which gave a clear view of the relationship among CIs where IT gets to know the effect on particular change.