ServiceNow® Case Studies

Operator of membership warehouse clubs

A leading operator of membership warehouse clubs in the US faced multiple issues with their ServiceNow® implementation including usability issues, disparate data sources and lack of proper visibility into day-to-day operations with their ServiceNow® implementation.

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Global catering & support services provider

A global catering and support services company had a highly customized ServiceNow® implementation and these customizations had to be re-vamped extensively to overcome issues such as faulty functionality, complex interfaces and high request creation times.

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US Food and drug retailer

One of the largest US food and drug retailers had serious issues with the CMDB and this was creating a ripple of consequences across its ServiceNow® implementation such as challenges with creating requests and Business Service maps.

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US Trade publisher

A leading US trade publisher had numerous difficulties with their ServiceNow® implementation and IT services including issues with license usage, poor usability, system redundancies, high resolution time and lack of ITIL compliance.

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