ServiceNow® Case Studies

Operator of Membership Warehouse Clubs

A leading operator of membership warehouse clubs in the US faced multiple issues with their ServiceNow® implementation including usability issues, disparate data sources and lack of proper visibility into day-to-day operations with their ServiceNow® implementation.

Read more
Global Catering & Support Services Provider

A global catering and support services company had a highly customized ServiceNow® implementation and these customizations had to be re-vamped extensively to overcome issues such as faulty functionality, complex interfaces and high request creation times.

Read more
US Food and Drug Retailer

One of the largest US food and drug retailers had serious issues with the CMDB and this was creating a ripple of consequences across its ServiceNow® implementation such as challenges with creating requests and Business Service maps.

Read more
US Trade Publisher

A leading US trade publisher had numerous difficulties with their ServiceNow® implementation and IT services including issues with license usage, poor usability, system redundancies, high resolution time and lack of ITIL compliance.

Read more
Leading Operator of Membership Warehouse Clubs

A leading operator of membership warehouse clubs in the Eastern United States struggled to track its software licenses and manage entitlement information. The company currently operates over 215 Clubs in 16 states from Maine to Florida and employs more than 25,000 Team Members.

Read more
US-based World Leader in Highly-Engineered Solutions

A US-based world leader in highly-engineered solutions for improving the efficiency, performance, and sustainability of powered vehicles and machinery was facing issues with utilization and optimization of ServiceNow® licenses, as well as their upgrade process. They needed to improve their control over ServiceNow® license utilization and upgrades.

Read more
Global Information Services Company

A Fortune 500, global information services company with headquarters in Netherland and operating in over 150 countries was unable to track its licenses and optimize them. Managers lacked visibility and the company also faced issues with its fulfillment process.

Read more
Major Financial Organization

A large Fairfax Enterprise that was a major financial organization had a vendor management process that was inefficient and its tools were too rudimentary to address vendor risk. They needed a system that provided better visibility, control and business agility.

Read more
An American Grocery Company

An American grocery that is one of the largest supermarket chains in North America with 1,075 supermarkets located in 29 U.S. states under 12 different banners. They faced challenges with siloed processes between departments and lacked clear visibility across projects.

Read more